DK33 Privacy Policy — Your Data, Handled Responsibly

01 Introduction

DK33 is an online entertainment platform serving Pakistani players across sports betting, slots, live casino, bingo and fish games. When you use DK33 — whether through a browser on your mobile, the DK33 app, or a desktop — we inevitably collect some information about you in the course of providing those services.

This policy is our commitment to being straightforward about what we collect, why we collect it and what we do with it. We have tried to write this in plain English rather than dense legal language, because we think Pakistani players deserve to understand what they are agreeing to when they create an account.

02 What We Collect

DK33 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment processors when you make PKR transactions.

Information you provide directly:

• Full name and date of birth (required at registration for age verification)
• Email address and mobile phone number
• Residential address in Pakistan
• CNIC or other identity document details (required for account verification and withdrawal processing)
• Any information you provide when contacting customer support via live chat or email

Information generated through platform use:

• Login timestamps, session duration and device/browser type
• IP address and approximate geographic location
• Gameplay history — games played, bets placed, outcomes and wagering activity across slots, sports betting, bingo and fish games
• Bonus and VIP programme activity
• Communication preferences and account settings

Information from payment processors:

• Transaction confirmation references from JazzCash, Easypaisa, Raast or your bank
• Deposit and withdrawal amounts in PKR
• Payment method type (mobile wallet, bank transfer, card)

03 How We Use Your Data

The personal data DK33 collects is used for the following purposes. We process your data only where we have a lawful basis for doing so — either because it is necessary to deliver the services you have signed up for, because you have given your consent, or because we have a legitimate interest that does not override your rights.

04 Data Sharing

DK33 does not sell your personal data. We share data only where it is necessary to deliver services, maintain security or meet legal obligations. The categories of third parties we may share data with are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data needed to process your PKR transaction — typically your name and transaction amount. They operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Game content providers: Third-party game studios whose titles appear in the DK33 game lobby may receive anonymised session data for technical and performance purposes. They do not receive your name, contact details or payment information.
• Identity verification services: Where we use a third-party provider to verify CNIC documents or confirm your age, that provider processes your document data strictly for verification and is bound by confidentiality obligations.
• Fraud prevention and security partners: Anonymised behavioural and device data may be shared with specialist security partners to detect suspicious activity and protect the platform.
• Legal and regulatory requirements: DK33 will disclose personal data if required to do so by applicable law or in response to a valid legal process. We will notify you of such requests where we are legally permitted to do so.

05 Payment Data & PKR Transactions

Because DK33 processes real-money PKR transactions, payment data is handled with particular care. Here is exactly how it works:

• When you initiate a deposit via JazzCash, Easypaisa, Raast, bank transfer or mobile wallet, your payment credentials are entered directly into the payment provider's secure interface — not into DK33's own servers.
• DK33 receives only a transaction confirmation reference and the PKR amount. We do not receive, store or have access to your full account number, card number, PIN or mobile wallet password.
• All deposit and withdrawal records are retained for the period required to support account management, dispute resolution and compliance with applicable financial record-keeping requirements.
• If you request a withdrawal and it is returned by the payment provider due to incorrect details, DK33 will hold the funds in your account and contact you to resolve the issue. Funds are not forfeited due to payment provider errors.

06 Cookies & Tracking Technologies

DK33 uses cookies and similar technologies to keep the platform running smoothly. We use three categories of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated while you navigate between games and maintain your account preferences. You cannot opt out of essential cookies without stopping using the platform.
• Performance cookies: Used to understand how players interact with the DK33 platform — for example, which game categories are most visited, where load times are slowest and which pages generate the most support queries. This data is aggregated and anonymised.
• Preference cookies: Remember your language settings, display preferences and any customisations you have applied to your account interface.

DK33 does not use advertising cookies, retargeting pixels or any cross-site tracking technology that would follow you around the internet after you leave our platform. You can manage cookie preferences in your browser settings at any time.

07 Security Measures

DK33 takes the security of your personal data seriously. The measures we have in place include:

• TLS encryption: All data transmitted between your device and DK33 servers is encrypted in transit using Transport Layer Security (TLS).
• Encrypted storage: Sensitive personal data — including identity document details and account credentials — is encrypted at rest in our databases.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns — including login attempts from new devices or locations, abnormal withdrawal requests and atypical betting behaviour — and flag them for review.
• Two-factor authentication: Players are encouraged to enable 2FA on their DK33 account for an additional layer of login security.

While DK33 uses industry-standard security practices, no online system can guarantee absolute security. You should also take steps to protect your own account — using a strong, unique password and not sharing your login credentials with anyone.

08 Data Retention

DK33 does not keep your personal data indefinitely. Our retention periods are set based on the purpose for which the data was collected:

• Active account data: Retained for as long as your account remains active and for a period after closure to support any outstanding disputes, bonus queries or withdrawal requests.
• Identity verification documents: Retained for the minimum period required to meet our verification obligations. Copies of CNIC or address documents are not kept beyond what is necessary.
• Transaction records: PKR deposit and withdrawal records are retained for a standard financial record-keeping period to support account history queries and dispute resolution.
• Support communications: Live chat transcripts and email correspondence with our support team are retained for a defined period to maintain a record of account-related discussions.
• Marketing data: If you have opted into marketing communications, your preferences and contact details used for that purpose are retained until you opt out, at which point they are removed from active marketing lists promptly.

When data is no longer required and the relevant retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you.

09 Your Rights Over Your Data

As a DK33 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

We aim to respond to all data rights requests within 30 days. In some cases — particularly complex erasure requests — we may require additional time, and we will inform you if that is the case.

10 Minors & Under-18 Protection

DK33 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm their age, and we carry out age verification checks on accounts before processing withdrawals.

If you are a parent or guardian and believe that a minor has registered an account on DK33 using false information, please contact our support team immediately. We will investigate, close the account and ensure any deposits made are returned where possible.

11 Marketing Communications

DK33 may send you promotional emails or SMS notifications about bonuses, PSL cricket betting specials, new game launches in the slots or fish games section, and VIP programme updates — but only if you have opted into receiving such communications.

• You can opt in or out of marketing communications at any time via your account settings or by contacting our support team.
• Opting out of marketing does not affect transactional communications — you will still receive account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• DK33 does not pass your contact details to third-party advertisers for their own marketing purposes.
• If you opt out of SMS marketing, please allow up to 48 hours for the change to take full effect across all communication systems.

12 Updates to This Policy

DK33 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. The most current version is always available on this page, with the last-updated date shown at the top.

When we make material changes — for example, changes to the categories of data we collect or how we use it — we will notify registered players via email or an on-site notification at least seven days before the change comes into effect. Continued use of DK33 after that date constitutes acceptance of the updated policy.

We encourage you to review this page periodically, particularly if you make regular use of the platform.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch with the DK33 team:

• Live Chat: Available 24/7 directly within the DK33 platform — the quickest route to a response for most queries.
• Email: [email protected] — for data access requests, deletion requests or anything that needs a written record.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments and platform policies.

For responsible gaming concerns — including setting deposit limits, taking a break or self-excluding — please visit our Responsible Gaming page or speak to the support team directly.